Laboratory Products

  • QR Code helps Customers change Cartridges with Innovative Video

QR Code helps Customers change Cartridges with Innovative Video

May 13 2013 Read 2425 Times

Purite has enhanced customer service yet further by launching an innovative but simple to use QR code system that links users to a range of video tutorials on how to replace used water purification cartridges. By scanning a unique QR code on the packaging of replacement pre-treatment and deioniser cartridges the user is directed to a video that shows a step-by-step process for correctly replacing the used cartridge with a new one. Purite is the first purification system manufacturer to introduce this technology to the market, offering a unique advantage to its customers.

“Using video to directly help our customers is something we are extremely excited about.” said Steve Mines, Sales manager at Purite. “By utilising the power of the smart phone, the QR code and the online video, we are giving our customers 24/7 access to a step-by-step process that will help them save time and boost efficiency.”

Purite recommends that iPhone users download the ‘QR Reader for iPhone’ app, which works across all iPhones and iPod touch models. For Android users, there’s ‘QR Droid’, which was recently voted ‘5 out of 5 stars’ by PC World and Android magazine and has been downloaded well over 10 million times. Both these apps can be downloaded for free on the app store or Google Play store.

You can watch all of Purite’s latest videos on the company’s youtube page.

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