Laboratory Optimization Through Workflow Design - Leveraging Workflow Analysis to Drive Laboratory Efficiency


Agilent Technologies

Date: 16:00:00 - Nov 13 2018
Speakers: Diane Amato
Moderators: Tom Lynch CChem FRSC

An analytical testing laboratory in Spokane, Washington was poised for growth in a relatively new industry. However, the team quickly recognized that, with continued growth, they would need to look for ways to enhance the efficiency of their workflow.  To address known, and perhaps unknown, issues, the team decided to consult with Agilent.

Agilent, the maker of the lab’s analytical instruments, is known for assembling complete workflows and for its expertise in lab management, gained over decades of collaboration with laboratories of all kinds.

Agilent was called upon to provide process excellence consulting that incorporates the proven techniques of Lean Six Sigma - an approach that systematically reduces variation and eliminates waste.

Key Learning objectives

  • Even in the most challenging environments, small improvements can be made that dramatically increase efficiency and reduce waste.
  • A picture is worth a thousand words!
  • Aligning actions to metrics is critical to understand your progress towards the ultimate goals you establish. Hoshin planning brings vision, strategies, objectives, actions and metrics together in a cohesive fashion to drive change.

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Diane Amato
Diane Amato (Consultant with Agilent Technologies)

Diane is a Lean Six Sigma Consultant with Agilent Technologies whose main goal is to bring process improvement methodologies to customers to improve their business operations. Diane has a clinical laboratory background working with Quest Diagnostics where she began her Six Sigma journey. She was among the first fifteen Black Belts trained across the company in the year 2000 and remains true to her laboratory and process improvement roots today. Her passion for the lab, as an integral part of bettering patient lives, combined with her analytical and focused approach to improvement, provides clarity for customers to find their way through challenging changes and transform their current operations.


Tom Lynch CChem FRSC
Tom Lynch CChem FRSC (International Labmate Ltd)

Tom has 35 years’ of experience in the petroleum industry, specialising in the delivery of forensic and problem solving /method development capabilities for BP Fuels and Lubricants businesses globally. He was also a member of the BP Science Council representing Analytical Science and led a BP wide Analytical Science network. Tom has published over 30 citable papers, 4 book chapters and has given over 60 presentations at conferences. He is a past Vice President of the Royal Society of Chemistry (RSC) Analytical Division and a past Chairman of the RSC Separation Science Group. In addition, Tom is a recipient of the Silver Jubilee Medal by the Chromatographic Society and a technical achievement award by the Energy Institute.

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