Chromatography service and support

Sotax Multivendor Services provides comprehensive, certified servicing and support for chromatography systems to maximise instrument uptime, ensure regulatory compliance and extend instrument lifetime. Covering HPLC, UHPLC, GC, GC-MS and LC MS from manufactures such as Agilent, Waters, Thermo and Shimadzu, the company's service portfolio covers installation, calibration, preventive maintenance, qualification, repairs, training, and multi vendor support.

Sotax  specialises in lifecycle support for not just new chromatography systems, but  explicitly support legacy chromatography systems from all major brands, helping labs keep older but still critical instruments operational rather than replacing them prematurely.

Using Sotax Multivendor Services lets your lab consolidate support for Agilent, Waters, Thermo, Shimadzu and other chromatography instruments under one contract, reducing vendor management overheads, cutting costs and improving uptime.

Key service offering for chromatography equipment:

• Installation and commissioning to manufacturer and regulatory standards
• Preventive maintenance (PM) programmes with scheduled visits tailored to your laboratory requirement
• Qualification and compliance (IQ/OQ/PQ) with traceable documentation for GMP/GLP audits
• Repairs and spare parts management to restore performance quickly
• Multivendor support - servicing of chromatography systems from different manufacturers to simplify vendor management and control costs
• Training and user support to speed up troubleshooting and maintain instrument uptime

Support services

Whether you require help with identifying potential causes of your individual problems or with reviewing analytical and clinical data, Sotax experts can help you to overcome the various challenges throughout your product life cycle. Deeply rooted in scientific experience, specialists are prepared to assist you in interactions with local health authorities - or with hands-on troubleshooting.

More information online