Omega Award for Service Excellence for Second Consecutive Year
Nov 28 2006
Paul Harris, quality manager for Thermo's scientific instruments division, comments, "We completely understand the importance of offering exceptional customer service. By continually developing our exceptionally talented engineers along with monitoring our customer feedback and satisfaction levels, we are able to ensure that our customers are receiving the highest quality of service possible."
With a history spanning 50 years, Thermo Fisher Scientific offers a broad array of products and services that are backed by one of the largest and most knowledgeable service organizations in the instrument industry. Although the portfolio is extremely diverse, Thermo Scientifics' engineers continue to remain specialized in specific products, and are required to prove their expertise by passing strict certification levels for each product they intend to support. This stringent certification program provides a progressive training channel for engineers to demonstrate and prove skill standards through structured classroom instruction, practical laboratory experience, and on-site mentoring. Recognition of Thermo Scientifics's service has been due largely to the highly knowledgeable team of 1,200-plus certified Thermo engineers who serve more than 125 countries, and who are dedicated to helping customers improve productivity, quality and profitability.
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