Endress+Hauser inaugurates Customer Center in US

Endress+Hauser has invested $16 million in a new 80,000 sqft customer support centre in Greenwood, Indiana underscoring the company’s commitment to the US market.

 “We want to be close to our customers providing the best possible support,” said Matthias Altendorf, CEO of the Endress+Hauser Group. “Our investments reflect both our commitment to customers in the process industry and our promise to sustainably generate outstanding value for them.”

Todd Lucey, Managing Director of Endress+Hauser Sales Center USA, believes that one of the keys to market success in the US is owed to heavy investments made in customer training – the new Customer Center being one of them. “Customers can send operators, maintenance personnel, engineers and other process people to our new Customer Center to get hands-on, real-world application expertise in a state-of-the-art customer training facility,” he said, adding: “Customers are increasingly faced with process and business issues and they can’t get this type of unique training anywhere else.”

In the last 5 years, Endress+Hauser will have invested approximately $150 million into its US operations which does not include financing of the recent acquisitions of SpectraSensors, Inc. and Kaiser Optical Systems, Inc., both specialised in advanced analyser technology, said the company.