Why Genuine Software System Configuration Leads to Greater Customer Satisfaction 

Comprehensive and genuine configurability, without writing custom code or using a programming script, is a rare commodity in the Biobank software business but it is the key to a successful implementation.

Matrix Gemini, Autoscribe’s Laboratory Information Management System (LIMS) offers genuine configurability, without custom code, meaning that a data management solution can be designed quickly to represent exact user requirements in terms of workflows, screen designs, menu designs, terminology, report designs and much more. It also avoids the need for users to change their normal working practices in order to meet the restrictions of their chosen system. Compromises caused by a lack of system configurability are the most common reasons for failed projects and/or dissatisfaction with the system supplied.

Genuine system configurability means minimal user training commitments leading to fast acceptance by users, longer system lifetime, future proofing as requirements change with time and a lower cost of ownership. All of these issues in turn lead to greater customer satisfaction.