Cambridge Sensotec offer remote support for their Rapidox range of gas analysers.

Cambridge Sensotec is proud to announce a new remote support service for their Rapidox gas analyser customers. Cambridge Sensotec appreciates how critical their Rapidox gas analysers are to their customer’s applications and processes, prompting the instigation of this service.

For any technical questions which may arise, beyond the normal trouble shooting procedure, Cambridge Sensotec can now offer a remote log-in service to rectify straight forward issues. Team Viewer allows trained technicians from Cambridge Sensotec to log-in to a customers computer remotely and view firsthand how the connected Rapidox analyser is operating. A solution to the majority of issues can be found and rectified by our technicians without the need to return the analyser. This new service is particularly useful for overseas customers.

This remote support service is provided free of charge during the warranty period of all Rapidox gas analysers. As every Rapidox gas analyser is supplied with a Windows software CD, all that is required is to connect the Rapidox to an internet ready PC.

In other news, Cambridge Sensotec is now a member of the Achilles Utilities Vendor Database (UVDB). After passing strict verification Cambridge Sensotec has been awarded a certificate of registration. This allows utilities companies within the United Kingdom to access Cambridge Sensotec’s profile and product catalogue. The UVDB system provides a fair, open and transparent means of selecting suppliers for potential tender opportunities whilst ensuring that utilities companies comply with EU Procurement Legislation.