Five years of confidence: Lauda service across the full device lifecycle

In laboratory and production environments, temperature control equipment is not a peripheral concern - it is the operational core. Downtime is costly, reproducibility is non-negotiable, and the pressure to do more with less is constant. The question laboratory managers are increasingly asking is not just which device to buy, but which partner will be there for the long haul.

Lauda, the world market leader in precise temperature control, has built its answer into every layer of its service philosophy.

A warranty that reflects genuine confidence

At the centrepiece of this commitment stands the Lauda 5-Year Best-Warranty - available for registered constant temperature equipment from the current serial product portfolio, including the new Lauda Universa bath thermostats. Registration is quick and straightforward via the LAUDA.LIVE Services platform and must be completed within three months of delivery. From that point on, Lauda covers all labour and material costs for repairs arising from material or manufacturing faults, for five full years.

This warranty is an expression of uncompromising quality strategy and trust in the durability of these products as well as the strength of the Lauda service.

The conditions are transparent: the warranty applies to equipment purchased from Lauda or authorised partners and operated with Lauda heat transfer liquids, and is available in all participating countries.

Service across the entire lifecycle

The warranty is the headline - but it is backed by a comprehensive service ecosystem designed to support customers at every stage of a device's lifecycle, from installation to decommissioning.

At the installation stage, Lauda offers factory calibration and professional commissioning to ensure reliability from day one. During operation, performance management and tailored training programs help users extract the full potential of their equipment. For ongoing maintenance, preventive servicing, optimised spare parts management, and rapid repairs - on-site or at one of Lauda's global service locations - keep downtime to a minimum.

Underpinning all of this is LAUDA.LIVE Services: a digital platform that brings together device documentation, spare parts management, remote analysis by Lauda service experts, and direct access to the ordering platform - all available around the clock. Where remote access is needed quickly, the Lauda Connectivity Box enables secure remote diagnostics without waiting for an on-site visit.

With service locations across seven countries and a 24/5 support hotline spanning multiple time zones, Lauda is there wherever its customers are.

For laboratories investing in precision temperature control, the Lauda Universa line offers not just outstanding performance - but the assurance of a partner who stands behind every device, for five years and beyond.

Register for the Lauda 5-Year Best-Warranty today.

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